Customer Service

Customer Service

Whether you want to check on an order, ask a question or need to contact Olympus, we’re here to help.

Whether you want to check on an order, ask a question or need to contact Olympus, we’re here to help.

Order Status

We know you’re excited about your latest Olympus purchase. Check your order status once it ships to track your delivery.

VIEW ORDER STATUS

FAQs

Find answers to frequently-asked-questions by users like you.

VIEW FAQS

Contact us

We're here for you! Get in touch with an Olympus expert via mail, email or phone.

CONTACT US

Contact Olympus

Order Support

We are happy to assist you with your product order and any other order-related questions.

Call: 1-800-201-7766 (Monday-Friday, 9am-5pm ET)

Email: ORDERS@OLYMPUS.COM

Technical Support

We are happy to assist you with technical or repair related questions.

Call: 1-888-553-4448 (Monday-Friday, 9am-9pm ET)

Email: Product Support

We are closed on weekends and most national holidays such as Thanksgiving, Christmas and New Years Day.

 

Service & Technical Support

Customer service is available via phone and email for all Olympus consumer products.

International Orders

  • Only orders with USA billing and shipping addresses can be accepted at the Olympus Store.
  • If you are attempting to place an order from Puerto Rico, please note that we are temporatily unable to ship product to this location. We are working on a solution that should be in place shortly. Please contact ORDERS@OLYMPUS.COM for additional information.
  • Shopping in Canada? Visit the OLYMPUS STORE CANADA.
  • For additional international Olympus buying options, please visit OLYMPUS.COM.

Tax Exempt Orders

The Olympus Store accepts tax exempt orders submitted from all organizations with a valid Tax Exempt certificate. VIEW DETAILS.

Returns

The Olympus Store will accept returns within 30 days of the original ship date according to the terms and conditions of this policy.

Prior to returning your product Olympus recommends:

  • Calling technical support first at 1-888-553-4448 (Mon-Fri, 9am-9pm ET) if your product is not working.
  • Or, visit Support for online support or view our FAQ'S for assistance.

“Build Your System” Returns: 
If a customer returns any lens purchased under the “Build Your System” lens promotion, Olympus shall refund customer the amount equal to the price of the lens minus the discount/rebate received by the customer under the promotion for such lens. If a customer returns a camera body purchased under the “Build Your System” lens promotion, Olympus shall refund customer the purchase price of the camera minus any discount/rebate received by customer for any lens purchased under the promotion. Should the discounts/rebates received exceed the purchase price of the camera, no refund shall be provided to customer. If customer returns all products purchased under the “Build Your System promotion”, customer will receive a 100% refund of the purchase price customer paid for such products.

Olympus Gear Shop Returns: 
Olympus logo branded merchandise must not be worn, altered, or washed. Items must have all original labeling and tags attached and include the original poly bag and/or product packaging in which such product was shipped. Please note that select Olympus Gear Shop merchandise that is marked as “final sale”, “no returns” and/or “non-refundable” is not eligible for any refund/credit.

Additional Terms, Conditions and Restrictions:

  • Original and return shipping and handling fees are non-refundable.
  • If returning “Label A” items AND “Label B” items, please make a photocopy of the return form and include such copy within each package of returned merchandise your are shipping.
  • Software & DVD’s: Opened software and DVD’s cannot be returned.
  • All returns are subject to our Return Policy.
  • To submit your product for return, please download and complete the Olympus Return Form.
  • Please allow approximately 25 business days to process a credit from the date we receive it back.
  • If you have any questions about exchanges or returns, please contact us.

If you are ready to return your product please follow the following steps:

  • Review the terms and conditions above for returns related to “Build Your System” products, “Olympus Gear Shop” products, and Software & DVDs’ as some items have special return procedures, criteria and return locations.
  • Fill-in the requested information on the return form, make a copy of the form for yourself and enclose the form with your return.
  • Repack item(s) in its original packing material and include all accessories and literature that came with the product.
  • Determine which return shipping label you need from the 2 options on the form and provide the requested information.
    • LABEL A for Cameras, Lenses, Audio, Accessories & Parts.
    • LABEL B for Olympus Gear Shop logo branded clothing & merchandise.
  • Cut out the respective label and affix it to your package(s). 
  • Ship your item via any carrier that permits you to track your package(s) and to insure the package(s) against loss or damage in shipping.
  • Retain your tracking number to show proof of delivery and allow approximately 25 business days to process a credit from the date we receive it back.
  • Speed up processing by emailing a copy of this completed form to orders@olympus.com, subject line: Return Form

Privacy & Security

The ordering information you provide to Olympus will be protected from disclosure to third parties. You may place your order online using our secure server. For your protection, all exchanges of information between your browser and our servers will be encrypted during the checkout process. SSL encrypts the entire transaction making your credit card number and any other information you provide unreadable by anyone on the Internet.

This technology is compatible with most modern browsers. For better security, we recommend upgrading your browser to 128-bit encryption (see your ISP regarding your particular browser), this will provide the highest level of security for any and all of your online transactions and is fully supported by our servers.

Immediately after your order is transferred into our order system, we obliterate the credit card numeric data from our internet transaction history. This eliminates the possibility of accessing it thru an internet browser. We highly recommend that you place orders from a firewall protected PC and security enabled network when placing orders online to protect your PC from outside intruders.

Payment Details

All prices are stated and payable in U.S. dollars.

Prices quoted on the website do not include taxes. Tax will be determined at checkout based on the shipping address. For all orders placed in the United States, we must charge sales tax in all states where sales tax is applicable.

Olympus accepts Visa, MasterCard, Discover and American Express as the payment options for your purchase. Your credit card will not be charged until the product is shipped. However, you will see a pending authorization charge on your statement until it drops off according to your bank's terms. We are unable to process any credit cards that are issued or billed outside of the United States or Canada.

Please mail Check or Money Order to:
Olympus America, Inc.
Attn: Olympus Store
3500 Corporate Parkway
P.O. Box 610
Center Valley, PA 18034-0610

Pre-order Payment and Shipping

Shipping: Orders containing pre-order items will ship in their entirety once all items in the order (pre-order and in-stock items) are available. Please contact the Olympus Store should you require your items to ship separately or as available. Additional shipping charges may apply.

Please note your expected shipping date may change. While we do our best to project the shipping date based on the available information we have at the time, unforeseen circumstances such as delays in manufacturing, ocean shipments, weather, etc. may impact your product's shipping date. In such cases, we will keep your order on backorder until we have available product. If you need your order by a specific time (i.e. for a trip, occasion, etc.), we suggest you contact us within a week of your time frame to discuss product availability and the likelihood of delivery by your event date.

When checking on the status of your order on your account page, please understand that the label "complete" simply means that the order has been successfully submitted into our system. It is not referring to shipment completion. Orders showing "complete" may still be on backorder. Shipped orders will display tracking information through the "Track Your Order" link on the order detail page.

Credit Card Payments: Your credit or debit card will not be charged until your order ships, but it will be authorized for payment at the time of your order. The amount of this temporary authorization may vary and can be up to the full price of the product(s) ordered. The temporary authorization amount may also be reflected in your available credit, but it will not impact your actual balance until the order is ready for shipment.

Depending on the time between when the item is pre-ordered and the shipping/availability date, your credit or debit card may require reauthorization. This is an automatic process. If your payment method is unable to be reauthorized, we will contact you before your order is fulfilled. An alternate payment method may be required at that time.

PayPal Payments: Payments made via PayPal will be debited from your PayPal account or specified PayPal payment source immediately. Cancellation or refund requests for PayPal orders should be made directly to Olympus for the most expedient refund.

Cancellations: To cancel your unshipped order, please call the Olympus Store. Please understand that when you contact us, the order may be packed and ready to ship at our warehouse. At that point we are not able to cancel the order, as it is already processed in our system and sealed on a larger shipping pallet to be picked up by our shipper. We will certainly do our best to determine the exact status and cancel if possible.

Shipping and Handling

Products for sale at the Olympus Store can only be shipped within the United States (including Alaska and Hawaii). Expedited shipping is not available for Alaska or Hawaii. Please note, we are not able to ship to a Freight Forwarder at this time. Any order shipping to a Freight Forwarder will be cancelled.

Ground delivery will ship via UPS, FedEx, or USPS mail. Orders requiring Next Day and 2 Day delivery must be placed by 2pm ET Monday to Friday. All orders ship from our warehouse in Swedesboro, NJ (New Product) or Ft. Worth, TX (Reconditioned Product & Parts).

Orders placed on Friday by 2pm ET for Next Day delivery will be delivered on Monday. Orders placed on Saturday or Sunday for Next Day delivery will ship out Monday for Tuesday delivery. For extremely time sensitive orders, we suggest you call us at 1-800-201-7766 (Monday-Friday, 9am-5pm ET).

Shipping and Handling rates for orders are as follows:

Merchandise TotalStandard (7-10 days)*2 Day (2-3 days)*Next Day
Up to $99.99 $5 $15 $25
Over $100.00 FREE SHIPPING $15 $25

*DUE TO NEW FEDERAL REGULATIONS all orders containing stand-alone batteries (except if included w/camera) ship Ground only regardless of method chosen. To expedite other items, please order battery separately. Batteries can not be shipped to VI and PR.

OLYMPUS shall not be liable for any delay in the delivery of any Products resulting from any cause or circumstance which is not within the control of OLYMPUS, including but not limited to acts of God, acts of the third party delivery service, acts or orders of governmental authorities having or asserting jurisdiction, fires, floods, inclement weather, transportation delays and interruptions as the result of strikes, lockouts, riots or civil disturbances, war, or shortages. Any such occurrence which, directly or indirectly, delays or prevents OLYMPUS' performance will suspend the duty of OLYMPUS to perform during the period that such cause or circumstance continues, and shall extend the time for OLYMPUS' performance by an amount of time equivalent to such delay.

Delivery to Military Personnel

At this time Olympus is unable to process orders for PO, APO or FPO Boxes online, and we apologize for any inconvenience this may cause. To place an order to be delivered to a APO or FPO Box, please call 1-800-201-7766 (Monday-Friday, 9am-5pm EST)

Store Policies and Terms

Olympus is not responsible for errors or omissions in pricing.Olympus reserves the right to limit quantities.

In addition to the above policies, use of the Olympus Store is governed by the following Olympus America terms and policies.

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